Privacy Policy

The company SIA TORANS is responsible for the collection and processing of personal data in the TWINKLING.LV online store. Registration number: 40003613318, phone: +371 28 309 471, email: info@twinkling.lv hereinafter referred to as the Seller.

This Privacy Policy confirms the Seller’s responsibility for the non-disclosure and protection of users’ personal data submitted by the user when creating a user account or placing an order for goods. The personal data that may be processed in accordance with this Privacy Policy is provided by the user by filling in the registration form on the TWINKLING.LV online store website and includes the following information:
1. Consumer’s name and surname;
2. Contact phone number;
3. Email;
4. Delivery address;
5. Data required for the payment procedure.

Disabling cookies may result in inability to access parts of the online store website that require authorization.

The online store collects statistics on its visitors’ IP addresses. This information is used to identify and resolve technical issues, as well as to verify the legality of financial payments. Any other personal information not listed above, such as purchase history, browsers and operating systems used, etc., is subject to secure storage and non-disclosure, except in the cases provided for in sections 1.2. and 1.3. of this Privacy Policy.

Šajā lapā you can learn more about the use of data and the storage of cookies.

Purpose of collecting personal information

The Seller may use the Consumer’s personal data for the following purposes:
1. Identification of the Consumer registered in the online store for placing an order and/or concluding a distance sales agreement with the Seller.
2. Fulfilment of legal obligations, such as accounting and consumer dispute resolution.
3. Processing orders and delivering goods.
4. Providing the Consumer with access to personalized online store resources.
5. Establishing feedback with the Consumer, including sending notifications, requests related to the use of the online store, provision of services, and processing the Consumer’s requests and applications.
6. Verifying the accuracy and completeness of the personal data provided by the Consumer.
7. Creating an account for purchases, if the Consumer has given consent during registration.
8. Notifying Consumers about the order status.
9. Processing and receiving payments, confirming payments.
10. Providing the Consumer with effective customer and technical support if problems arise related to the use of the online store.

Methods and terms of personal information processing

1.1. The Consumer’s personal data is processed without restrictions, by any lawful means, including in personal data information systems, using automation tools or without using such tools.
1.2. The Consumer agrees that the Seller has the right to transfer the user’s personal data to third parties in order to fulfil the order, such as courier services, postal organizations, electronic banking operators, banking service providers and others.
1.3. The Consumer’s personal data may be transferred to authorized state bodies of the Republic of Latvia only and exclusively in accordance with the legislation of the Republic of Latvia.
1.4. In the event of loss or disclosure of personal data, the Seller informs the Consumer about the loss or disclosure of personal data.
1.5. The Seller takes the necessary organizational and technical measures to protect the Consumer’s personal information from unauthorized or accidental access, destruction, alteration, blocking, copying, distribution, as well as from other unlawful actions by third parties.
1.6. The Seller, together with the Consumer, takes all necessary measures to prevent losses or other negative consequences caused by the loss or disclosure of the Consumer’s personal data.

Consumer rights and data storage

Verification and sharing of personal data

Personal data entered in the online store can be checked or changed using the «My Account» section of the online store.

Data storage

When a customer account is closed in the online store, all personal data is deleted, except in cases where such data must be stored for accounting or consumer dispute resolution purposes.

If a customer makes a purchase in the online store as a guest without a user account, the individual purchase history is stored for five years.

In case of disputes related to payments or consumer rights, personal data is stored until an agreement is reached or until the limitation period expires, which is five years.

Personal data required for accounting purposes is stored for 7 years.

Data deletion

Personal data entered in the online store and user account can be deleted using the «My Account» section of the online store.

You may submit a request to delete your personal data by contacting us by email at info@twinkling.lv. A response to a request to delete personal data will be provided within one month, and the date of data deletion may be specified if necessary.

Dispute resolution

Disputes related to data processing are resolved with the assistance of the Seller’s customer service specialists. The supervisory authority for data management is the Latvian Data State Inspectorate

Blaumaņa iela 11 / 13-11, Riga, LV-1011
Phone: 67 22 31 31 Fax: 67 22 35 56
Email: info@dvi.gov.lv