Delivery to pickup points and parcel lockers
If you have selected delivery to parcel lockers, the shipment will be delivered within 1–4 business days, unless another delivery time is specified for the selected goods. Delivery costs may vary depending on the selected delivery method, destination and other factors.
When choosing this method, select an Omniva parcel locker from the provided list where it is convenient for you to pick up the goods. This method is available only if the goods do not exceed the specified parcel dimensions of 39 × 38 × 64 cm and weight of up to 30 kg.
After the shipment is delivered to the parcel locker, an SMS with an access code will be sent to your phone. Enter this code on the parcel locker touchscreen, and the locker door will open.
When choosing this method, select a DPD parcel locker from the provided list where it is convenient for you to pick up the goods.
After the shipment is delivered to the parcel locker, an SMS with an access code will be sent to your phone. Enter this code on the parcel locker touchscreen, and the locker door will open.
Parcels are stored at pickup points for 5 calendar days.
When choosing this method, select a Venipak parcel locker from the provided list where it is convenient for you to pick up the goods.
Receiving shipments from a Pickup point is quick and easy. When the shipment is delivered to the Pickup point, you will receive an SMS containing:
- Shipment number;
- Shipment pickup code;
- Pickup point name;
- Pickup point address;
- Pickup point working hours on the next business day.
When receiving the shipment, you only need to tell the Venipak Pickup point employee the 6-digit pickup code. The Pickup point employee will check whether the pickup code is correct and hand over the shipment intended for you.
As soon as the shipment arrives at the specified pickup point, an SMS with all necessary instructions for receiving the shipment will be sent to the phone number provided in the order. You will then need to go to the relevant pickup point and enter the code from the SMS on the pickup point touchscreen. The required pickup point door will open, and the shipment will be in your hands! The shipment must be collected within three days after it arrives at the pickup point.
Home delivery
When choosing home delivery, your order will be delivered within 1–4 business days, unless another delivery time is specified for the selected goods. Couriers deliver orders according to a set route, so it is not possible to choose an exact delivery time. Delivery costs may vary depending on the selected delivery method, destination and other factors.
When choosing this delivery method, the courier will deliver your order to the specified address. Before accepting the goods and signing the invoice, please carefully visually inspect the outer packaging of the goods!
In exceptional cases, the quantity of goods in the warehouse and in the online store may not match; therefore, delivery times may differ from those indicated at the time of placing the order and/or we may be unable to fulfil your order or may fulfil it only partially. In such cases, the Customer will be informed immediately.
