Terms and Conditions

1. General Terms and Conditions

1.1. These sale and purchase rules (hereinafter – Rules) of the Customer and TWINKLING.LV (hereinafter – Seller) are a binding legal document that sets out the rights and obligations of the parties, ordering the goods and paying for them, the delivery procedure and return conditions, as well as other provisions of the purchase and sale of goods in the online store TWINKLING.LV.

1.2. The Customer agrees to these Rules by registering in the TWINKLING.LV online store or placing an order.

1.3. The Seller has the right to change, add or edit the Rules at any time.

1.4. Register and buy goods in the online store TWINKLING.LV have the right only:

1.4.1. Capable individuals, i.e. persons who have reached the age of majority, whose legality is not limited by the court;

1.4.2. Minors from sixteen to eighteen years of age, only with the consent of their parents or guardian, except in cases where they independently manage their own income.

1.5. The Customer, agreeing with the Rules, confirms that, in accordance with clause 1.4 of this set of Rules, he has the right to register and purchase goods in the TWINKLING.LV online store.

1.6. Products may differ from those shown in the photo. The description and image of the product is of a general nature and does not necessarily contain all the features of the product.

2. Entry into force of a sales contract

2.1. The contract between the Consumer and the Seller is considered concluded from the moment when the Customer, having selected the product(s) and formed the basket, confirms his agreement with the rules and clicks “Confirm order”.

2.2. After drawing up the contract of sale, the goods chosen by the Customer, assortment, quantity, price, delivery time and other conditions are mandatory and become an integral part of the contract.

2.3. Sales contracts are recorded and stored in the TWINKLING.LV database.

3. Customers Rights

3.1. The Customer has the right to purchase goods in the TWINKLING.LV online store, observing the terms and conditions for the purchase of TWINKLING.LV goods.

3.2. When making a purchase, the Customer undertakes to pay the specified price.

3.3. When making changes to the order form, the Customer is obliged to immediately update all the necessary data.

3.4. By making purchases in the TWINKLING.LV online store, the Customer agrees to all the conditions of sale.

4. Rights of the Seller

4.1. For each intentional damage to TWINKLING.LV, the Seller has the right to restrict or suspend the Customer’s access to the TWINKLING.LV website. As well as cancel registration without prior notice.

4.2. In the event of unforeseen circumstances, the Seller has the right to suspend or terminate the operation of the online store without prior notice.

4.3. The seller of TWINKLING.LV may unilaterally change these conditions.

4.4. TWINKLING.LV reserves the right, at its sole discretion, to change these rules and other documents related to the Rules without prior notice to the Customer. Additions or changes to the Rules come into force from the date of its publication, i.e. from the day they were placed in the online store system.

4.5. If the Customer does not agree with the new version of the Rules, partial additions, changes, the Customer has the right to refuse, provided that the Customer loses the right to use the services of the online store.

4.6. If, after updating the Rules, the Customer continues to use the services provided by the online store, it is considered that the Customer agrees with the new version of the Rules, partial additions and changes.

5. Obligations of the Seller

5.1. The seller ensures the technical operation of the services of the online store TWINKLING.LV

5.2. The Seller sends the goods purchased by the Customer to the delivery address specified by the Customer within the scheduled delivery times.

5.3. If the Seller is unable to deliver the goods ordered by the Customer due to unforeseen circumstances, the Seller undertakes to immediately inform the Customer and offer another solution related to the delivery of the goods, but the Customer has the right to decide whether to accept the offer or demand a refund of the cost of the paid goods.

6. Customer Responsibility

6.1. The Customer is fully responsible for the accuracy of the information provided in the order, as well as for any consequences arising from inaccuracies in the information provided.

7. Obligations of the Customer

7.1. The Customer is obliged to pay for the goods and receive them in the manner prescribed by these Rules.

7.2. If the Customer, at the time of delivery, without good reason, refuses to accept the goods, the Customer is obliged to cover the costs of delivery.

7.3. The Customer undertakes to save and not transfer to third parties the connection data to the TWINKLING.LV online store. If the Customer loses connection data, he is obliged to immediately inform TWINKLING.LV. TWINKLING.LV is not responsible for the actions taken by third parties who used the Customer’s data until the moment when the administrator of the TWINKLING.LV online store was informed and changed the Customer’s login data.

7.4. The Customer of the TWINKLING.LV online store must comply with these rules or other conditions clearly stated in the online store and not violate the laws of the Republic of Latvia.

7.5. Relations between the Customer and TWINKLING.LV are governed by the Terms of Use, as well as legal acts of the Republic of Latvia.

7.6. In case of questions or disagreements, the Customer contacts the TWINKLING.LV support service by phone or e-mail. If possible, all disputes are resolved through negotiations. A User who is a Customer within the meaning of the Customer Protection Law (an individual who purchases a product for a purpose not related to his economic or professional activities) has the opportunity to exercise and defend his legal rights in accordance with the Customer. Law on the protection of rights and related regulations. In case of failure to reach an agreement, the dispute is submitted to the court in accordance with the procedure established by the legislation of the Republic of Latvia.

8. Responsibility of the Seller

8.1. Civil liability for damage (loss) caused to the Customer applies only in cases where they were caused by willful or gross negligence of the Seller or his employees.

8.2. The amount of damages payable by the Seller is limited to the price of the product(s) ordered by the Customer.

8.3. The Seller does not compensate for indirect losses (lost income, etc.).

8.4. The Seller is not responsible for any malfunctions of the e-shop caused by systems belonging to third parties, communication networks, stations or services provided by third parties used by the e-shop.